Equipment Computer Requests for Students
Student Equipment Needs
If you are in need of a computer to use for your Fall quarter coursework, we have a limited supply of Chromebooks available for students. As we continue to work and learn in a remote mode, we are providing these devices to students in need through the ITS Help Desk.
There is also a limited supply of internet hotspots available for students who have no internet access at home which can be requested using the form.
To request a Chromebook or hotspot, please fill out this form. It will be submitted to the Help Desk.
On-campus computer labs remain closed at this time. We have worked with many faculty on alternate methods for students to gain access to specialized software.
If your classes require access to specialized software and you have not yet heard from your instructor about alternatives, contact them, and ask them to contact the ITS Help Desk if they do not have a current solution in place.
Drive-Through Equipment Pickups
During the continued restrictions on in-person services, ITS staff has devised a drive-through equipment pickup. Students who have a device ready and assigned to them will get an invitation to make an appointment to come pick it up. In order to maintain reasonable wait times and social distancing we ask everyone to respect the appointment times. If you come through the drive-through without an appointment, we will not have a device ready for you to pick up, and you will be asked to return later with a valid appointment.
No appointments are required for equipment returns.
Where?
West side of Building 30. Please see map below for the Building 30 Drive-Thru route.
What to Return
All IT checkout equipment including, laptops, Chromebooks, WiFi hotspots, etc.
All Library materials including calculator rentals
Rental books or equipment from the Highline College Bookstore
Help Desk Support
Help Desk support continues to be provided remotely, as the majority of ITS staff is working from home along with the rest of campus. You may continue to submit tickets at the Help Desk website, via email to the ITS Help Desk, or by calling 206.592.4357 (HELP). If you are calling and leaving a voicemail, make sure to leave your Highline ID number and a phone number where we can return your call. Remember to check the ITS webpage for technology-related updates and help documentation.