
Welcome to ITS
Information Technology Services is a customer-focused organization that strives to provide secure, reliable, efficient, and accessible technology solutions for Highline College students, faculty, and staff. ITS staff focus is on leveraging current and emerging technologies and resources to support students, faculty, and staff while managing risk and delivering services in the most efficient, cost-effective way.
Latest News from ITS
New Processes and Procedures for Technology Equipment Requests by Students
Dear Highline Students, Information Technology Services is pleased to announce that students may now request Chromebooks, Windows laptops, and Wi-Fi hotspots for the winter quarter with pickup available as early as January 5, 2021. For
Welcome Message to Faculty
Dear Faculty Members, Information Technology Services welcomes new and returning faculty members to Highline College! We are providing important information to assist you with Highline resources, requesting technology support and working remotely. This information is
End of Summer Equipment Return Instructions
To: All Students Congratulations on making it to the end of summer quarter, and good luck on your finals this week! To ensure social distancing and reduce the risk of possible infection, Highline will be
Fall Quarter Computer Requests
Dear Highline Students-- Here are a few updates and reminders to share from IT Services. Student Equipment Needs If you are in need of a computer to use for your fall quarter coursework, we have
How to Return your Spring Quarter Equipment, Rentals, or Library Materials
To: All Students Highline T-Birds-- We made it to the end of spring quarter! Congratulations to those of you who are graduating this week! To ensure social distancing and reduce the risk of possible infection,
Employee Technology Survey and Device Requests
First, thank you to the nearly 400 faculty and staff who have filled out our Employee Technology Survey. If you have not yet had the chance, please take a moment to do so. We are
Remote Work and Your Internet Connection
Working remotely relies heavily on your home internet connection Understanding your internet connection capacity is an important component to a successful remote work experience. This article will provide information and best practices when it comes
Coronavirus Prevention Tips
Note: To assist with planning in the event of an escalation of disruptions from the current coronavirus issues, ITS would like to provide the following information and tips. Please contact the Help Desk at helpdesk@highline.edu
Phishing Scams Continue
Phishing is a word that strikes fear in the heart of anyone concerned with cybersecurity (which should be everyone). These scams increase in frequency over the holiday season, since people are busier and less likely
Patch Wednesdays Updates for Faculty & Staff Workstations
Effective Wednesday, September 25 Information Technology Services is introducing Patch Wednesdays, an opportunity to apply weekly maintenance and critical security updates to faculty and staff workstations each Wednesday beginning at 11:00 pm. This is a proactive
Zoom Login Changes Effective 6/19/20
As announced at the end of May, ITS has changed the Zoom account login to the same system we use for Canvas and other systems. This means that if you are logged in to Canvas, you will
Important Information
Bldg. 30 Help Desk Operating Hours
| Day of Week | Fall Quarter Building 30 Closed Remote Work Hours |
|---|---|
| Sunday | Closed |
| Monday | 7 a.m. - 7 p.m. |
| Tuesday | 7 a.m. - 7 p.m. |
| Wednesday | 7 a.m. - 7 p.m. |
| Thursday | 7 a.m. - 7 p.m. |
| Friday | 7 a.m. - 4 p.m. |
| Saturday | 10 a.m.-3 p.m. |
Bldg. 30 (West Side) Equipment Drive Through (Pick Up and Drop Off) Hours
| Day of Week | Drive Through Hours |
|---|---|
| Sunday | Closed |
| Monday | 10 am - 3 pm |
| Tuesday | Closed |
| Wednesday | 3-7 pm |
| Thursday | 10 am - 3 pm |
| Friday | Closed |
| Saturday | Closed |
No appointments are required for equipment returns
Where: West side of Building 30. Please see map here for the Building 30 Drive-Thru route.
What to Return: All IT checkout equipment including, laptops, chromebooks, wifi hotspots, etc.
All Library materials including calculator rentals
Rental books or equipment from the Highline College Bookstore
Higher Education Center Operating Hours
| Closed Until Further Notice | |
|---|---|
Contact Information
Email: helpdesk@highline.edu Phone: (206) 592-4357 Locations and Directions Department DirectoryITS Help Desk
Building 30
Highline College
Information Technology Services M/S 30-1
P.O. Box 98000
Des Moines, WA 98198-9800
