Welcome to ITS
Information Technology Services (ITS) is a customer-focused organization that strives to provide secure, reliable, efficient, and accessible technology solutions for Highline College students, faculty, and staff. ITS focuses on leveraging current and emerging technologies and resources while managing risk and delivering services in the most efficient, cost-effective way.
Important Information
Latest ITS News:
May 12 Update on Canvas Incident
This is an update on the security problems with Canvas last week. Canvas is operating normally. Late Monday, the company that makes Canvas reached an agreement with the hackers to return any data that was
Canvas is now available
This is an update on the security problems with Canvas this week. Please accept our apologies for not making our 9:00 am timeline. Instructure, the company that runs Canvas, is making more security updates. We
Friday Morning Update on the Canvas Outage
This is a Friday morning update on the security incident at Instructure, which operates Canvas. Canvas has reported to us that their systems are restored, but we have limited access while we verify several things
ITS Announces the Availability of Microsoft 365 Copilot and Google Gemini for Workspaces
ITS announces the availability of Microsoft 365 Copilot and Google Gemini for Workspaces to faculty, staff, and students. These two Generative Artificial Intelligence (GenAI) tools are included in Highline’s licensing contracts with Google and Microsoft.
Processes and Procedures for Technology Equipment Requests by Students
Information Technology Services (ITS) provides Chromebooks, and Windows laptops to students to check out each quarter. For those students with devices checked out for a previous quarter, you must return your equipment before submitting a
Multi-Factor Authentication Requirements and Login Changes
Starting February 15 2024, Multi-Factor Authentication (MFA) will be required to log in to ctcLink and Microsoft365 for all students in credit programs. MFA is similar to the steps many banks require. For instance, you’ll need
FREE Android Tablets or Phones for Eligible Students – Excess Telecom & Assurance Wireless
The Women’s Programs & WorkFirst in partnership with the Highline Support Center, announced a new community partner making its appearance on campus. Excess Telecom & Assurance Wireless will have an information booth to help enroll
Welcome Message to Students from ITS
Greetings! Information Technology Services (ITS) welcomes new and returning students to Highline College! We want to share with you some of the information technology services and resources that are available to you as a member
Welcome Message to Faculty from ITS
Dear Faculty Members, Information Technology Services welcomes new and returning faculty members to Highline College! We are providing important information to assist you with Highline resources, requesting technology support and working remotely. You may view
IMPORTANT: Multi-Factor Authentication Changes
Highline Students– We are writing to share information about a major change in multi-factor authentication (MFA) for accessing your college accounts and programs. Okta is ending text messaging and voice authentication as an MFA option.
Building 30
Operating Hours of the
Academic Technology Center & Help Desk
| Day of Week | Spring Quarter March 30-June 12, 2026 |
|---|---|
| Monday | 7:45 am - 5:00 pm |
| Tuesday | 7:45 am - 8:30 pm |
| Wednesday | 7:45 am - 8:30 pm |
| Thursday | 7:45 am - 5:00 pm |
| Friday | 7:45 am- 5:00 pm |
| Saturday | 9:00 am to 1:00 pm |
| Sunday | Closed |
Contact Information
Help Desk Homepage Email: helpdesk@highline.edu Phone: (206) 592-4357 (HELP) Submit a Ticket to the Help Desk Campus Maps, Directions, & Parking InfoHighline College
Information Technology Services M/S 30-1
P.O. Box 98000
Des Moines, WA 98198-9800