Welcome to ITS
Information Technology Services (ITS) is a customer-focused organization that strives to provide secure, reliable, efficient, and accessible technology solutions for Highline College students, faculty, and staff. ITS focuses on leveraging current and emerging technologies and resources while managing risk and delivering services in the most efficient, cost-effective way.
Important Information
- Tools for Students (Directory)
- Student Technology Tools Overview – Learn about ctcLink, myHighline, Watermark, and Canvas
Latest News from ITS:
IMPORTANT: Multi-Factor Authentication Changes
Highline Students– We are writing to share information about a major change in multi-factor authentication (MFA) for accessing your college accounts and programs. Okta is ending text messaging and voice authentication as an MFA option.
Windows 11 Campus Deployment
Information Technology Services (ITS) continues its project to upgrade all Windows 10 devices of faculty and staff to Windows 11. Microsoft announced the end of life for Windows 10 and as a result, all Windows
ITS Announces the Availability of Microsoft 365 Copilot and Google Gemini for Workspaces
ITS announces the availability of Microsoft 365 Copilot and Google Gemini for Workspaces to faculty, staff, and students. These two Generative Artificial Intelligence (GenAI) tools are included in Highline’s licensing contracts with Google and Microsoft.
Processes and Procedures for Technology Equipment Requests by Students
Information Technology Services (ITS) provides Chromebooks, and Windows laptops to students to check out each quarter. For those students with devices checked out for a previous quarter, you must return your equipment before submitting a
Multi-Factor Authentication Requirements and Login Changes
Starting February 15 2024, Multi-Factor Authentication (MFA) will be required to log in to ctcLink and Microsoft365 for all students in credit programs. MFA is similar to the steps many banks require. For instance, you’ll need
FREE Android Tablets or Phones for Eligible Students – Excess Telecom & Assurance Wireless
The Women’s Programs & WorkFirst in partnership with the Highline Support Center, announced a new community partner making its appearance on campus. Excess Telecom & Assurance Wireless will have an information booth to help enroll
Building 30 Academic Technology Center & Help Desk Operating Hours
| Day of Week | September 2-19, 2025 |
|---|---|
| Monday | 8:00 am - 5 pm |
| Tuesday | 8:00 am - 5 pm |
| Wednesday | 8:00 am - 5 pm |
| Thursday | 8:00 am - 5 pm |
| Friday | 8:00 am - 5 pm |
| Saturday | Closed |
| Sunday | Closed |
Contact Information
Email: helpdesk@highline.edu Phone: (206) 592-4357 (HELP) Locations and Directions Department DirectoryITS Help Desk
Building 30
Highline College
Information Technology Services M/S 30-1
P.O. Box 98000
Des Moines, WA 98198-9800