Faculty and Staff,

ITS will implement LogMeIn to help support the computing needs of faculty and staff.  LogMeIn will enable ITS staff to easily connect to a PC or Mac remotely to rapidly reach and support the computers of faculty and staff across and outside the campus, provide diagnostics on hardware and software, transfer files, and interact with users using text-based chat.  End users will have the capability to watch ITS staff troubleshoot their campus computer remotely on and off campus. LogMeIn is used by many colleges, universities and organizations around the United States and world to diagnose and resolve end-user computer issues.

Please know that ITS staff will never access a campus computer without authorization from the campus user.  Faculty and staff must authorize ITS staff to use LogMeIn for every remote support session.

ITS will begin deploying LogMeIn remotely to faculty and staff computers between December 6 and 8.  Faculty and staff do not need to be present at their computer for the installation.  We do ask for faculty and staff with laptops and Surfaces to ensure that their device is on campus during the deployment dates.  Occasionally, ITS may need to install LogMeIn on machines that do not have the software for one reason or another.  For these cases, ITS staff will email a link to a campus user to easily install the software on their machine at the time remote support is needed

Thanks for your patience as ITS works toward providing proactive and improved responsive support to the campus community .