Okta MFA
ctcLink Setup Guide
This guide is to help you set up Okta Multi-Factor Authentication (MFA) for your ctcLink MyAccount.
- Guide to Okta
- Guide to ctcLink
- Please note: If this is your first time with ctcLink, please activate your ctcLink MyAccount first.
- See also: Multi-Factor Authentication (MFA) Guide
Choosing your Okta MFA Authentication Methods
What are “Authentication Methods?”
These are the security apps you can use to verify your identification when signing in to the Highline student tools such as myHighline, ctcLink, Canvas, and others. You are able to use a single Authentication Method/app for most of them.
What do we recommend for the most secure account?
First of all, we recommend that you use a strong password, and then set up two or more security factors on whichever Authentication Method you choose so that you have multiple possible ways to log in.
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Option 1: Install Okta Verify (recommended)
- This is an app on your phone that can be used to verify your identity through any of these methods:
- Push Notification – A message that will pop up on your phone just like other notifications or alerts, generated by the Okta Verify App.
- Code Generator – Requires you to open the Okta Verify App, which displays a code on your phone for you to enter during the login process.
- Okta Verify App Installation: Go to your phone’s app store to download the free Okta Verify app for Android or Apple, then follow our Okta Verify app guide.
- This is an app on your phone that can be used to verify your identity through any of these methods:
Option 2: SMS (Text Message)
- SMS (Text Message) – You will be sent a text message with a code to enter during the login process.
Option 3: Other Authenticators
- Google Authenticator is also available, as well as other one-time-use password generating apps such as Microsoft Authenticator and Authy.
Option 4: Other Solutions
If you require any other kind of MFA method, please submit a ticket to the Help Desk and we will work with you to find the best solution.
Instructions: How to Access Your ctcLink MyAccount Security Settings
Step 1
Start at the ctcLink MyAccount. This is where you will be able to set up additional security measures to your account and make other profile changes as needed.
Note that whichever methods you choose to set up, you will first be asked to verify your identity with one of the security methods collected when you first activated your ctcLink account, before you can make any changes to your account.
Log in with your ctcLink ID (9 digit number) and password.
Step 2
The MyAccount landing screen will have your apps in the center. Click ‘Password Settings.’
Step 3
There are multiple options on the right side under the ‘Security Methods’ section that you can set up.
- ctcLink MyAccount
- Tutorial: Changing Your Password
- Tutorial: Add/Remove Phones
- Tutorial: Update your Personal Details
- Choosing a Strong Password
- Okta Verify app
- Google Authenticator
Questions?
- Please contact the Help Desk.