Okta
ctcLink Setup Guide
This guide is to help you set up Okta Multi-Factor Authentication (MFA) for your ctcLink MyAccount and how to access your security settings.
Important! If this is your first time with ctcLink, please activate your ctcLink MyAccount first.
Choosing your Okta MFA Authentication Methods
What are “Authentication Methods?”
These are the security apps you can use to verify your identification when signing in to the Highline student tools such as myHighline, ctcLink, Canvas, and others. You are able to use a single Authentication Method/app for most of them.
What do we recommend for the most secure account?
Always use a strong password, and we recommend you set up at least two security factors so that you have multiple possible ways to log in. We recommend most people set up Okta Verify and one other One-Time-Password (OTP) application. Instructions are listed below.
Option 1: Install the Okta Verify app (recommended)
This is an app on your phone that can be used to verify your identity through any of these methods:
- Push Notification – A message that will pop up on your phone just like other notifications or alerts, generated by the Okta Verify App.
- Code Generator – Requires you to open the Okta Verify App, which displays a code on your phone for you to enter during the login process.
Okta Verify App Installation: Go to your phone’s app store to download the free Okta Verify app for Android or Apple, then follow our Okta Verify app setup guide.
Option 2: Other One-Time-Password (OTP) Applications
The Google Authenticator option in Okta can be used with any standard One-Time-Password (OTP) application. Some popular options are Google Authenticator, Microsoft Authenticator, and Authy.
Option 3: Hardware Tokens
If you require an alternative MFA method, please submit a ticket to the Help Desk and we will work with you to find the best solution. Some hardware tokens are available for checkout, or we can make a recommendation for purchase options that will meet your needs.
Instructions: How to Access Your ctcLink MyAccount Security Settings
Step 1
Start at the ctcLink MyAccount. This is where you will be able to set up additional security measures to your account and make other profile changes as needed.
Note that whichever methods you choose to set up, you will first be asked to verify your identity with one of the security methods collected when you first activated your ctcLink account, before you can make any changes to your account.
Log in with your ctcLink ID (9 digit number) and password.
Step 2
The MyAccount landing screen will have your apps in the center. Click ‘Password Settings.’
Step 3
There are multiple options on the right side under the ‘Security Methods’ section that you can set up.
Questions?
- Please contact the Help Desk.