ctcLink
Tutorial: Changing Your Password
This tutorial explains how to reset your ctcLink password through ctcLink MyAccount. If you have lost or forgotten your password, see the ctcLink Account Recovery Options.
Instructions
Step 1
Log in to your ctcLink MyAccount using your ctcLink ID (9 digit number) and password.
Step 2
On the myAccount landing page, you can find the ‘Password Settings’ tile in the central ‘My Apps’ section. Click to enter.
Step 3
On the right side, you can find the ‘Security Methods’ section. This is where you can set up your security and MFA options.
Across from ‘Password,’ click the ‘Reset’ button.
Step 4
When you click on the password ‘Reset’ button, a pop-up will ask your to confirm. Click ‘Yes.’
Step 5
You will be redirected to an identity verification screen like below.
You will now have to verify your identity by a previously set up Multi-Factor Authentication method with our security system, Okta, which is in place to keep your personal information secure. This may be by receiving a code on your phone (SMS/text or voice call). You can also click ‘Verify with something else’ at the bottom (see Step 5).
First, confirm you on logged in to the correct account:
- Check that your ctcLink number is the one at the top (where the upper green line is). For example, it would look like [your number]@ctclink.local
- Also check that the last four digits of your phone number are correct (where the lower green line is) and that it is a phone number you have access to (if you are planning to use SMS or voice call).
Second, select the method you wish to use.
Step 6
If you select verification by phone, you will be prompted to click ‘Receive a code via SMS’ in order to be sent a code to enter in the next screen.
If you prefer to receive a voice call with your code, click ‘Receive a voice call instead.’
Optional
If you click ‘Verify with something else,’ these kind of options may be presented to you, depending on what you have previously set up.
Step 7
Whether you received the code via SMS (as in the image below), through a voice call, etc, you will be prompted to enter that code to verify your identify.
Step 8
You will now be able to choose a new password. Be sure to pick a strong password.
Optional
You can choose to add other security factors back in the ‘Security Methods’ section.
Questions?
- Please contact the Help Desk.