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Multi-Factor Authentication FAQ

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Multi-Factor Authentication FAQ 2024-03-28T17:20:01+00:00

Multi-Factor Authentication (MFA) Frequently Asked Questions

  • The quick definition: A way to verify who you are using more than just your password.

MFA is an added layer of security used to verify the user’s identity when they sign in to an application, by using more than just a username and password (which can be easily hacked), such as the use of another known device to prove your identity.

It makes your account much more safe and secure, because it’s significantly harder for a hacker to imitate you.

Some of the authentication factors (ways of verifying who you are) can include:

  • Something you know – Your Username, Password, PIN, Passphrase, Pattern
  • Something you have – A physical Cryptographic Identification Device, a Security token
  • Something you are – Biometric Identification, Fingerprint, Face ID
  • Somewhere you are – Being physically located in a building, being attached to a specific network via a specific port inside the building, etc.

Hacking technology continues to advance rapidly.  It is crucial to stay ahead of these security attacks.  The more layers involved, the more difficult it is for anyone to try and imitate you to access your personal information, or gain entry to the broader system you are a part of.

Your ctcLink account displays vital personal data, such as name, social security number, and date of birth, which is all that’s needed to attempt to steal your identity.  There may also be financial data, like direct deposit, financial aid, or payment information, leaving you at risk of theft.

MFA is required on certain systems by federal regulations and cybersecurity insurance requirements in order to protect personally identifiable information and protect systems from cyberattacks.

It is equally crucial to take your account’s security seriously, as it can impact the safety of other users’ personal data at Highline as well by giving a hacker an “in.”

What do we recommend for the most secure account?

We recommend that you use a strong password, and then set up two or more of these security methods so that you have multiple possible ways to log in:

Okta Verify (recommended)

  • A app on your phone that can be used to get either:
    • Push Notification – A message that will pop up on your phone just like a text message or alert
    • Code Generator – The app displays a code on your phone for your to enter into the sign-in for the application that you want to access
  • How to set up: Go to your app store to download the free Okta Verify app for Android or Apple, then follow our Okta Verify app guide.

Okta using SMS/Text Message

  • Requires one or more phone numbers, to which Okta sends a code, via SMS message or voice call, for you to enter into the sign-in for the application that you want to access

Other Authenticators

If you require any other kind of MFA method, please submit a ticket to the Help Desk and we will work with you to find the best solution, such as security keys.

Questions?