Welcome to ITS
Information Technology Services (ITS) is a customer-focused organization that strives to provide secure, reliable, efficient, and accessible technology solutions for Highline College students, faculty, and staff. ITS focuses on leveraging current and emerging technologies and resources while managing risk and delivering services in the most efficient, cost-effective way.
Important Information
- Tools for Students (Directory)
- Student Technology Tools Overview – Learn about ctcLink, myHighline, Watermark, and Canvas
Latest News from ITS:
Multi-Factor Authentication Requirements and Login Changes
Starting February 15 2024, Multi-Factor Authentication (MFA) will be required to log in to ctcLink and Microsoft365 for all students in credit programs. MFA is similar to the steps many banks require. For instance, you’ll need
FREE Android Tablets or Phones for Eligible Students – Excess Telecom & Assurance Wireless
The Women’s Programs & WorkFirst in partnership with the Highline Support Center, announced a new community partner making its appearance on campus. Excess Telecom & Assurance Wireless will have an information booth to help enroll
Office 365 Planning
ITS is in the planning stage to upgrade Highline-managed Windows computers of faculty and staff to Office 365. Campus classrooms and labs were upgraded to Office 365 back in Winter ‘23 quarter. With Office
ITS Technology Roundtable Set for June 6
Information Technology Services (ITS) will host a hybrid Technology Roundtable for faculty and staff on Tuesday, June 6 from 2:30-3:30 pm in Building 2 and via Zoom (check your calendar for an invitation). The Technology
Planned Server Upgrades and Downtime for AppsAnywhere, Kiosks, and Pharos Stations (Thursday, 12/22 – Friday, 12/23)
Information Technology Services has planned server upgrades for our Virtual Desktop environment. During the upgrade, access to virtual desktop pools such as AppsAnywhere and Kiosk will be unavailable. The use of Pharos Print Release stations
Important Message to Students
Dear Highline Students, Greetings! Information Technology Services (ITS) welcomes new and returning students to Highline College! We want to share with you some of the information technology services and resources that are available to
Building 30 Academic Technology Center & Help Desk Operating Hours
| Day of Week | Fall Quarter 2025 |
|---|---|
| Monday | 7:45 am - 5 pm |
| Tuesday | 7:45 am - 8:30 pm |
| Wednesday | 7:45 am - 8:30 pm |
| Thursday | 7:45 am - 5 pm |
| Friday | 7:45 am - 5 pm |
| Saturday | 9 am - 1 pm |
| Sunday | Closed |
Contact Information
Email: helpdesk@highline.edu Phone: (206) 592-4357 (HELP) Locations and Directions Department DirectoryITS Help Desk
Building 30
Highline College
Information Technology Services M/S 30-1
P.O. Box 98000
Des Moines, WA 98198-9800