Welcome to ITS

Information Technology Services (ITS) is a customer-focused organization that strives to provide secure, reliable, efficient, and accessible technology solutions for Highline College students, faculty, and staff. ITS focuses on leveraging current and emerging technologies and resources while managing risk and delivering services in the most efficient, cost-effective way.
Important Information
Latest ITS News:
Multi-Factor Authentication Requirements and Login Changes
Starting February 15 2024, Multi-Factor Authentication (MFA) will be required to log in to ctcLink and Microsoft365 for all students in credit programs. MFA is similar to the steps many banks require. For instance, you’ll need
FREE Android Tablets or Phones for Eligible Students – Excess Telecom & Assurance Wireless
The Women’s Programs & WorkFirst in partnership with the Highline Support Center, announced a new community partner making its appearance on campus. Excess Telecom & Assurance Wireless will have an information booth to help enroll
Office 365 Planning
ITS is in the planning stage to upgrade Highline-managed Windows computers of faculty and staff to Office 365. Campus classrooms and labs were upgraded to Office 365 back in Winter ‘23 quarter. With Office
ITS Technology Roundtable Set for June 6
Information Technology Services (ITS) will host a hybrid Technology Roundtable for faculty and staff on Tuesday, June 6 from 2:30-3:30 pm in Building 2 and via Zoom (check your calendar for an invitation). The Technology
Planned Server Upgrades and Downtime for AppsAnywhere, Kiosks, and Pharos Stations (Thursday, 12/22 – Friday, 12/23)
Information Technology Services has planned server upgrades for our Virtual Desktop environment. During the upgrade, access to virtual desktop pools such as AppsAnywhere and Kiosk will be unavailable. The use of Pharos Print Release stations
Remote Work and Your Internet Connection
Working remotely relies heavily on your home internet connection Understanding your internet connection capacity is an important component to a successful remote work experience. This article will provide information and best practices when it comes
Building 30
Operating Hours of the
Academic Technology Center & Help Desk
| Day of Week | Spring Quarter March 30-June 12, 2026 |
|---|---|
| Monday | 8:00 am - 5:00 pm |
| Tuesday | 8:00 am - 8:30 pm |
| Wednesday | 8:00 am - 8:30 pm |
| Thursday | 8:00 am - 5:00 pm |
| Friday | 8:00 am - 5:00 pm |
| Saturday | 9:00 am to 1:00 pm |
| Sunday | Closed |
Contact Information
Help Desk Homepage Email: helpdesk@highline.edu Phone: (206) 592-4357 (HELP) Submit a Ticket to the Help Desk Campus Maps, Directions, & Parking InfoHighline College
Information Technology Services M/S 30-1
P.O. Box 98000
Des Moines, WA 98198-9800
