ITS Staff Technology Tools

Here are some links to technology tools for Highline staff, including applications, tutorials, discount programs, password recovery, and other ITS technology services.

• See also: Tools for Faculty
• See also: Tools for Students

• Account Information
  • Help Desk: Passwords and PINs

• Application Tools
  • Adobe Creative Cloud
  • Camtasia
  • Expression Web, Dreamweaver – Guide
  • Grackle Docs
  • Panopto
    • Panopto Making Videos Guide for Remote Teaching
    • Panopto Student Orientation
  •  Read&Write
    • Read&Write Installation Guide
    • Read&Write Activation Guide
  • Survey Tool
  • WordPress Instructions

• Canvas
  • Canvas Login
  • Canvas Faculty/Staff Support
  • Canvas Course Request Application
  • Highline Guide to Canvas

• ctcLink – Online Student Services
  • ctcLink Account Activation (for new/returning students)
  • ctcLink Student ID Number
  • Guide to ctcLink
  • Okta Security Setup for ctcLink MyAccount
  • MyApps – Online Self-Services
    • Log in through ctcLink or the Okta Dashboard
    • Tutorial – Logging into ctcLink through the Highline Okta Dashboard
    • Tutorial – Update Address/Personal Details
  • ctcLink Mobile App and Website
    • Download the ctcLink Mobile App
    • Search for Classes in the ctcLink Mobile App
    • Highline’s Mobile-Friendly Website
  • MyAccount (used for MFA purposes only)
    • ctcLink MyAccount
    • ctcLink MyAccount – Account Recovery Options
    • ctcLink MyAccount – Changing Password
    • ctcLink MyAccount – Add/Remove Phone Numbers

• Email
  • Mailman Listservs
  • Outlook
    • Outlook Portal
    • Highline Guide to Outlook
    • Creating an Archive in Outlook
    • How to Report an Email in Outlook
    • How to Send an Encrypted Email

• Faculty
  • Faculty Evaluations
  • Grade Change
  • Permission Codes
  • Setting up your Instructor Office Hours and Photo in the Campus Directory

• Google Drive and Suite
  • Google Drive – web interface
  • Google Drive and Suite Tutorials
  • Google Drive File Stream
  • How to Report Spam and Phishing

• Highline Campus Map
  • HC Campus Map

• Highline Directory
  • Faculty and Staff Directory
  • Setting up your Instructor Office Hours and Photo in the Campus Directory

• Highline Elections
  • Elections Login

• Highline ITS Information
  • Operational Policies and Procedures
  • Technology Roundtable – Quarterly info and Q&A session with ITS

• Highline IT Security
  • IT Security Training For Employees
  • IT Security Training FAQs
  • How to Report an Email in Outlook
  • Reporting IT Security Concerns

• Highline Multimedia Services for Staff and Faculty
  • Video/Multimedia Production

• Highline Printing
  • Highline Printing Guide (PaperCut)
  • Staff and Faculty Printers FAQs
  • Highline Print Services

• Highline Security
  • Access Requests, Alarm Codes
  • Sign up for Highline College Campus Alerts

• Highline Student Information
  • Student Emails FAQ
  • Student Lookup

• Highline Wifi
  • Wireless Network Guide

• Microsoft Suite
  • Microsoft Office 365
  • Microsoft Teams
  • Outlook
    • Outlook Portal
    • Highline Guide to Outlook

• Multi-Factor Authentication (MFA) and Okta
  • Multi-Factor Authentication (MFA) Guide
  • Okta Guide
  • Okta Security Setup for myHighline
  • Okta Security Setup for ctcLink MyAccount

• MyApps
  • Log in to MyApps

• MyHighline Account
  • MyHighline Account Guide
  • MyHighline Activation Tutorial
  • Okta Security Setup for myHighline
  • Retrieve your user name or password
  • Help Desk: Passwords and PINs

• Permission Numbers
  • Permission Numbers
  • Permission Numbers Help

• Remote Desktop Protocol (RDP)
  • Remote Desktop Guide

• Technology Discounts
  • Affordable Technology for Education
  • Free or Low Cost Internet

• Technology Requests
  • Media Equipment Requests
  • IT Technology Requests

• Telephones and Mobile Devices
  • Help Desk: Mobile Devices
  • Telephone Guides
  • Avaya One-X Communicator

• Telework for Faculty and Staff
  • Telework Plan and Agreement Form

• Virtual Private Network (VPN)
  • VPN Instructions

• Voicemail
  • Highline Voicemail

• Watermark (previously known as Aviso)
  • Watermark Login
  • Highline’s Guide to Watermark for Faculty and Staff
  • Highline’s Guide to Watermark for Students

• Zoom: Web/Video Conferencing Tool
  • Highline Zoom Homepage
  • Highline Guide to Zoom
  • Zoom Security Recommendations
  • Zoom Tips for Slower Internet Connections
  • Zoom Single Sign-On (SSO) for Mobile
  • Zoom AI Companion

Questions?

• Please contact the Help Desk.